Privacy Policy

In compliance with the GDPR regulations, we need to answer the following questions:

• What information do we keep?
• Where do we keep the information?
• Why do we have it?
• What are your rights?

The short version:

For customers we keep information about name, e-mail, address, products owned, serial numbers, spent amount, payment method (no payment details), IP address (for fraud prevention) and download history.

For newsletter recipients we keep information about name and e-mail.

Data Processors (third party services that we use) are our e-commerce service FastSpring, and our newsletter tool MailChimp, both of which we have separate data processing agreements with.

You may review, change or remove your information from our records at any time, just e-mail us at support@roboticbean.com.

The long version:

1. What information do we keep?

For our customers (desktop only):

• E-mail address
• Name
• Address
• Owned product(s)
• License number(s)
• Spent amount
• Payment method (If PayPal or Card was used in the purchase, but no card details are kept)
• IP address (necessary for fraud protection)
• Download history

For our newsletter recipients:

• E-mail address
• Name
• Marketing consent

2. Where do we keep the information?

Order information is kept by Fastspring, read their terms here.

We use MailChimp for our communication, read their privacy policy here.

For internal analysis, we have a local, encrypted & anonymized copy of orders.

We have made several other security precautions (encrypted hard-drives, two-factor authentication, 20+ digit password changed regularly, minimum number of employees that can access the information).

3. Why do we have it?

For our customers, we sometimes need to send product updates or new versions.

For the newsletter, we frequently send information about new products, discounts and other news connected to our products.

4. What are your rights?

Customers

To view or change what information we keep, e-mail us at support@roboticbean.com.

To be completely removed from our records, email us at support@roboticbean.com. Please note that this also removes your right to receive product updates and support.

Newsletter

You may unsubscribe from our newsletter list, via the opt-out link in every e-mail.

You may review or change your information, e-mail us at support@roboticbean.com.

Cookie policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.